Auto accidents are never timely. Whether you're headed to work, making a trip to the store, or just taking a drive to get away, being in an accident can make your day and life harder. The worst time for an accident is when the most people are on the road: the weekend.
Here are a few steps your customers can take if they're involved in a weekend accident when our main Claims Department is closed:
Get a Police Report: Especially important on weekends, it locks in the accident time and location, statements from both parties, driver contact, and vehicle info. If a tow is needed, the report includes details, which aids in quick claim processing.
Collect Contact Information: Advise customers to get the other driver's contact info before leaving the accident scene to avoid transcription errors in the police report.
Know Your Roadside Coverage: Explain that Roadside Assistance can't handle accident-related tows, which fall under Collision or Comprehensive claims, but it covers non-accident breakdowns.
Access a Rental: Getting a rental through insurance usually requires the carrier to set up direct billing with the rental company, often done online. On weekends, representatives won't likely be available. Customers can start their own rental reservation, and CFM can later take over and apply their rental coverage.
Total Loss? Grab Your Stuff: Encourage customers to collect personal items and license plates from a potentially totaled vehicle before it’s towed to expedite the claim process and save on DMV fees.
Report the Claim: Inform customers about the after-hours reporting line for quicker claims assignment when the CFM Auto Claims Department is closed.
Hopefully, with the tips above, you and your CFM customers can be a little more prepared for when a loss comes out of nowhere on the weekend.
As we continue our system transition to CFMGo and the training sessions that accompany that process, some common questions have come up. CFM's Farm Underwriting Supervisor, Robin Chambers, has answers to help ensure your time spent quoting and managing policies in CFMGo is a breeze.
Q: I received a non-renewal in BriteCore - Why is the policy non-renewing?
A: Double-check your non-renewal reason. 'Migrated to Go' means that it is in the new system with a renewal.
Q: I don’t have time to review ALL these renewals. What should I check?
A: You should check these items most carefully:
Deductibles - make sure the lower deductibles on livestock have gone over into the new system correctly.
Cosmetic damage - make sure it migrated to all replacement cost buildings on the policy.
Machinery and buildings - ensure the correct number migrated with the policy. This would be also be a great time to update blanket lists.
Below is a list of upcoming virtual CFMGo training sessions. Please take advantage of these training opportunities—we'll even discuss the ins and outs of the CFM Agent Dashboard.
In our July blog, we go beyond our Missouri State Fair sponsorship to highlight why this annual event, which celebrates the rural lifestyle we all love, is worth every bit of support we can give.
CFM is Headed to the Missouri State Fair: Stop By and See us!
If you're going to the Fairgrounds August 8-18th, stop by our booth outside the Grandstand entrance and say hi! We'll offer visitors exclusive merch, tickets, and fun sponsorship prizes!
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Agent Dashboard
The agent dashboard provides a centralized platform to enhance communication, optimize efficiency, and empower you to serve your clients better.
Keeping our records accurate is crucial for effective communication. Please let us know if you've recently experienced any changes in your agency—whether in the team, address, or producers.
